We recently surveyed our audience from past Call Center events and due to the overwhelming response, the January 2011 event will cover the most pressing issues that you face in your call centers, including:
- End-to-end customer service & owning the customer’s experience
- Making internal organizational changes seamless to the customer
- Expanding customer reach with social media & the effect on your contact center
- Hiring & assessment strategies for a specialized call center staff
- Live chat programs & implications on operations
- Financial analysis & budgeting for call centers
Do you have a story to tell about one of these topics? Find out about speaker opportunities at the Call Center Summit!
This is the Call Center conference you and your organization should not miss!
Sponsors and Exhibitors
