In an economic storm, every call center professional should have the latest tools and strategies to maximize their call centers. The 5th Annual Call Center Summit is the conference you need to attend in 2010 to ensure your call center becomes a revenue generator. You will leave with important tools to improve agent performance, leverage tools and technology, manage customer feedback, and tie each effort back to business results.
Every call center professional should have the latest tools and strategies to maximize their call centers. The 5th Annual Call Center Summit kicks off 2010 with the tools to ensure your call center becomes a revenue generator!
Who should attend?
Operations executives will learn how to improve overall customer service delivery as well as migrate their service center into a sales center.
Customer Service executives will see examples of how call centers are demonstrating ROI and service delivery.
Business Analysts will learn how to transform data into information. Workforce Management directors will see examples of how call centers are making the most out of their resources, and expanding and contracting.
Employee Development and Training directors will understand how agent performance metrics can form the basis of improved agent behaviors.
Sales/ Marketing will learn how they can benefit from a well managed customer experience.
Here's a Snapshot of Call Center Summit™'s Past Delegates
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