The #1 Call Center Conference Is Back for the 5th Time!

Year over year, we have built our programs based around our customer feedback, successful previous sessions and continuous research in Call Center management. Working with CEOs and award winning industry experts, this year's 5th Annual Call Center Summit will provide you strategies for retaining customers, leveraging technology, improving agent productivity, cutting costs, and linking each result to the company bottom line.

This is a conference you and your organization should not miss, and we'd like to make attending as easy as possible. For your convenience, we've included a ready to use Approval Letter here.

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Inquiry about special team discounts! Call 1-800-882-8684 today.

PodcastFeatured Complimentary Webcast
Managing Explosive Growth

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Approval LetterNeed Approval? Use our ready-to-use Approval Letter

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Speaker Spotlight

  • Stormy Simon

    Stormy Simon
    SVP of Marketing and Customer Care
    Overstock.com
    » Listen to her podcast

  • Jean Shaw

    Jean Shaw
    Senior Director Global Software Support
    Sabre Inc. Uruguay

  • Mark Weiner

    Mark Weiner
    Vice President of Customer Care and Reservations
    Choice Hotels

  • David Smith

    David Smith
    VP of the Claims Contact Center
    Liberty Mutual

Download and Resource Center

Throughout the years, the Call Center event series have accumulated a center of relevant articles, past presentations, podcasts and more! View the latest:

Creating a Culture of Customer Centricity
with Overstock.com's Stormy Simon

Cure for the Common Call Center: Eight Steps to Great Customer Experiences
Led by Scott Ackerman, VP Customer Care, eHarmony and Andrew Hull, Director Product Marketing, RightNow Technologies

Call Center Myth Busters, A Trilogy: Part 1: Measurement, Analysis and Management By Tripp Babbit

Twitter Interview with Frank Eliason of Comcast

Featured Testimonial from the VP of the Toronto Contact Center, ScotiaBank Toronto

Hear more Testimonials

"I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!"
- Patti Crowley, Director of Customer Experience, Bath & Body Works