The # 1 Call Center Conference Is Back!
The 4th Annual Call Center Summit is the fastest growing call center conference providing tactical strategies for improving call center performance and ROI. Four CEOs and 30 award winning industry experts will show you their strategies for retaining customers, leveraging technology, improving agent productivity, cutting costs, and linking each result to the company bottom line. The 4th Annual Call Center Summit will prepare you with the latest information to move your call center forward.
- 3 Targeted Tracks on: People Management, Tools & Technology, Measurements and Strategic Performance
- 2 extended site tours inside Contact Centers of America and Disney Destinations
- 2 new practitioner led workshops
- Strategic Takeaways for improving FCR, utilizing speech analytics, benchmarking with Net promoter score, reducing customer churn, improving agent satisfaction
What others have to say
I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!
- Patti Crowley, Director of Customer Experience, Bath & Body Works
Speaker Spotlight
Napolean Barragan
Founder and CEO
1-800 Mattress
Founder and CEO
1-800 Mattress
Darryl Flores
Workforce Manager
Southwest Business Corporation
Workforce Manager
Southwest Business Corporation
Michael E. Chen
President and CEO, Media Communications & Entertainment
GE Commercial Finance
President and CEO, Media Communications & Entertainment
GE Commercial Finance
Linnea Johnson
Director of Consumer Services
Unilever Consumer Services. N.A.
Director of Consumer Services
Unilever Consumer Services. N.A.
Kimberly Warrick
Client Service Center Manager
NJ SHARES
Client Service Center Manager
NJ SHARES
Philip Bennett
Senior Principal Executive
Vice President and Signature Services
optionsXpress
Senior Principal Executive
Vice President and Signature Services
optionsXpress
David Ciccarelli
CEO
Voices.com
CEO
Voices.com
ALL NEW this Year
- Operations executives will learn how to improve overall customer service delivery as well as migrate their service center into a sales center.
- Customer Service executives will see examples of how call centers are demonstrating ROI and service delivery.
This SlideShowPro photo gallery requires the Flash Player plugin and a web browser with JavaScript enabled.
